Last updated October 16, 2026
This page explains what Two Time Heating and Cooling LLC collects on twotimehvac.com and what we do with it.
Two Time Heating and Cooling LLC is an HVAC business in Grand Rapids, Michigan. Questions about this page go to service@twotimehvac.com or (616) 550-5293.
The personal information this site collects is what you type into a form.
A quote request asks for your name, email, phone, the service you want, and a message. You can also add an address, a preferred time, and how you heard about us. A review asks for your name, email, a star rating, the services you had, and the review. You also confirm we may publish that review.
That submission is emailed to us. We also email you a short note that we got it. We do not store form entries in a database on this site.
We use what you send to reply, schedule, quote, and do the work you asked for. A review you allow us to publish may appear on this site. We do not sell what you send, and we do not use it to build an advertising list.
SendGrid delivers the form email and the confirmation. The site is hosted on Vercel, which receives the form so it can be sent. Our host also keeps ordinary server logs, such as IP address and browser type, to run and protect the site. We do not use those logs for marketing.
We do not run analytics, advertising cookies, or tracking pixels. Opening the site does not create an account or a profile.
We use Google Search Console to see how the site shows up in Google Search, such as which searches lead people here. Search Console does not follow visitors around the site and does not set a cookie in your browser.
Links to Facebook, Google, Michigan Saves, and Synchrony leave this site. Those companies have their own privacy policies.
Form messages stay in our email for as long as we need them to respond, do the job, and keep a record of that work. A review you allowed us to publish stays on the site until you ask us to take it down. Email us if you want a message deleted. We will delete it unless we have to keep it for a legal or accounting reason.
This site is for adults booking HVAC service. We do not ask children for information.
If this policy changes, we will update this page and the date at the top.
